Guide to Dealing with Hostile Individuals

Anyone can become aggressive. The following are traits/factors that indicate a greater potential for violence:
• History of prior violence
• Feelings of fear, humiliation, boredom, grief and a sense of powerlessness
• Physical factors, such as: lack of sleep, physical exhaustion, use of drugs or alcohol, brain trauma, heat, hunger, cold, physical disability or chronic pain
• Situational factors such as: access to weapons, feeling a sense of injustice or oppression